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Roles and Responsibilities:
Gather and analyze data related to VM Customer Engagement business functions to ensure that performance metrics, goals, and organizational initiatives are achieved. Provide analytical data support to the VOC, tier 1 corporate goal. Participate in and contribute to various projects related to operations and projects to enhance VM Customer Engagement performance and improve processes and procedures. Create business tools enabling efficiencies by streamlining manual processes through automation. Provide customer escalation support by demonstrating negotiation skills for mitigation of vegetation compliance. Partners with VM Business Readiness on the deployment of operational analytics, tools, and processes that support VM pre-established corporate-level performance goals. Support efforts in the implementation of compliance, benchmarking, continuous improvement, and other VM efforts. Develop and assist with the creation and delivery of presentations to various levels of management, in support of VM and goals. Perform other duties and responsibilities as assigned.
Qualifications and Education Requirements:
Associate's Degree
Advanced experience in data analysis including performance metrics, customer service metrics, goals, and organizational initiatives. Experience with streamlining manual processes through automation. Experience in utility vegetation operations work flow processes and programs. Skilled experience in Microsoft Excel, PowerPoint, and Visio.
Must have a valid driver’s license and current state required minimum vehicle insurance coverage to drive onto Client and Company property.
Pay Range:
The pay range for this position is $15.50-$39.58 hour; however, the pay offered may vary depending on job-related knowledge, skills, and experience. This pay information is being provided pursuant to applicable law and is based in part on market location.
Benefits:
The benefits available with this position include:
- Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.)
- Continuous Employment Development and Learning
- Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement
- 401K
- Aetna & Kaiser Group Medical Coverage
- Dental Insurance Coverage
- Vision Insurance Coverage
- Basic Life Insurance & AD&D
- Long Term Disability
- Voluntary Short-Term Disability
- Access to Health Joy
- GAP Medical Coverage
- Direct Deposit
- Health Savings and Flexible Spending Accounts
Cenergy is a dynamic, diverse, woman-owned company that has provided stellar support to our clients globally for over 25 years! We hire extraordinary people, and each of our team members are encouraged to embody our core values to drive innovation and own it with integrity and trust while adding to our positive and forward-thinking atmosphere.
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We are proud to be an equal opportunity employer.
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