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An Instructional Designers are needed to develop technical online training curricula for a large utility in the Los Angeles area. The curriculum includes system enhancement, new rate, credit refresher, and maintenance of existing training content for our Customer Service Operations organization.
Roles and Responsibilities
• Utilize instructional design and consulting skills to conceptualize, design, and develop e-Learning, instructor-led, and blended learning training modules for the Customer Service Operations audience
• Design and develop overall training curriculum. Research, design and develop technical training courses in areas governed by state/federal utility regulatory requirements.
• Manage multiple functional curricula including design development, improvement, and maintenance
• Determine instructional strategies and develop measurable objectives for designing and assessing all training deliverables
• Project manage including scoping and planning of learning solutions as well as collaboration with project leads, internal clients, subject matter experts, and the third-party vendor development partner(s) on the overall development of learning curricula
• Design and develop e-Learning from ideation through storyboarding and development as needed
• Design and develop instructor-led training curricula including facilitator guides, participant materials and collaborate with field learning for implementation
• May conduct job task analysis and Train the Trainer sessions
• May work as part of a larger project team and work with multiple stakeholders. Will develop training design documents
• Analyze, design, and develop new training curriculums, participant guides, job aids, and assessments that are complex in nature
• Work with internal clients and subject matter experts to determine program and learning objectives
• Conduct needs assessment and job/task analysis to determine scope of training
• Identify issues for management follow-up as needed
• Collaborate with multiple SMEs in multiple specialty areas
Qualifications and Education Requirements
• Bachelor's Degree in Education, instructional design, business, or an equivalent combination of education, training, and experience
•7 or more years of experience developing and developing training
• Advanced skills/experience in instructional design practices and methodologies, including ADDIE and SAM.
• Advanced analytical and project management skills and have great attention to detail
• Advanced knowledge of Microsoft Office Applications (Word, PowerPoint, Excel, etc.)
• Advanced experience with Storyline, Captivate, Articulate RISE, and/or other eLearning authoring tools
• Ability to build relationships with a broad audience both internal and external to the company
• Ability to communicate both technical and non-technical material in a readily understandable manner
• Able to work collaboratively with other team members
• Strong verbal, written, and analytical skills
Preferred:
• Technology Experience (i.e. EnableNow/Walkme, Successfactors)
• SAP knowledge
• Utility experience
• Proven experience in an agile environment Technical Documentation
Pay Range:
The pay range for this position is $35.00 - $42.00 per hour; however, the pay offered may vary depending on job-related knowledge, skills, and experience. This pay information is being provided pursuant to applicable law and is based in part on market location.
Please Note:
Must have a valid driver’s license and current state-required minimum vehicle insurance coverage to drive onto Client and Company property.
Benefits:
The benefits available with this position include:
- Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.)
- Continuous Employment Development and Learning
- Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement
- 401K
- Aetna & Kaiser Group Medical Coverage
- Dental Insurance Coverage
- Vision Insurance Coverage
- Basic Life Insurance & AD&D
- Long Term Disability
- Voluntary Short-Term Disability
- Access to Health Joy
- GAP Medical Coverage
- Direct Deposit
- Health Savings and Flexible Spending Accounts
Cenergy is a dynamic, diverse, woman-owned company that has provided stellar support to our clients globally for over 25 years! We hire extraordinary people, and each of our team members are encouraged to embody our core values to drive innovation and own it with integrity and trust while adding to our positive and forward-thinking atmosphere.
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We are proud to be an equal opportunity employer.
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