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The Information Services Support Analyst II provides a range of expertise in day-to-day consultation, training, trouble-shooting and problem-solving for internal computer users. Identifies and addresses complex usability problems, while monitoring and managing user accounts.
Roles and Responsibilities:
• Performs a range of complex work to establish and maintain information systems, databases and interfaces to meet business objectives and strategies
• Provides a range of expertise in day-to-day consultation, training, trouble-shooting and problem-solving for internal computer users
• Responds to and resolves computer problems quickly to ensure maximum uptime and minimum disruption to user activity
• Identifies and addresses complex usability problems, while monitoring and managing user account
• Trains end-users in the use and applicability of various computer systems and hardware
• Acts as a lead on Information Services projects, performing analysis and implementation of multi-function office systems
• Analyzes existing systems and/or user needs and makes recommendations for increased efficiency to meet business needs
• Other responsibilities as assigned
• Consistent exercise of independent judgment and discretion in matters of significance
• Regular, consistent and punctual attendance is required. May need to work nights and weekends, variable schedule(s) and additional hours as necessary
Qualifications and Education Requirements:
Education : Post-secondary degree or equivalent combination of relevant education and work experience that will allow successful performance of job expectations
Certifications
Years Experience : 3 or more years relevant experience
Skills :
• Specialized technical expertise and experience in consultation, training, trouble-shooting and complex problem-solving for internal computer users
• Excellent analytical skills and judgment to proactively identify and solve complex problems
• Strong attention to detail, good organizational skills and the ability to prioritize with changing situations
• Effective interpersonal, verbal and written communication skills to drive tasks to completion
• Proficient in Microsoft Office Suite and database management tools
Please note: Must have a valid driver’s license and current state required minimum vehicle insurance coverage to drive onto Client and Company property
Pay Range:
The pay range for this position is $32.00 - $35.00 per hour; however, the pay offered may vary depending on job-related knowledge, skills, and experience. This pay information is being provided pursuant to applicable law and is based in part on market location.
Benefits:
The benefits available with this position include:
- Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.)
- Continuous Employment Development and Learning
- Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement
- 401K
- Aetna Group Medical Coverage & Kaiser for California only
- Dental Insurance Coverage
- Vision Insurance Coverage
- Basic Life Insurance & AD&D
- Long Term Disability
- Voluntary Short-Term Disability
- Direct Deposit
- Health Savings and Flexible Spending Accounts
Cenergy is a dynamic, diverse, woman-owned company that has provided stellar support to our clients globally for over 25 years! We hire extraordinary people, and each of our team members are encouraged to embody our core values to drive innovation and own it with integrity and trust while adding to our positive and forward-thinking atmosphere.
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We are proud to be an equal opportunity employer.
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