Currently recruiting for a Temporary Customer Service Representative to join our Aftermarket team! As a Customer Service Representative, you will utilize a hands-on, professional approach to ensure consistent and effective resolutions of customer requests, while working in a fast-paced environment, as part of our energetic and inclusive Customer Service team.

PRIMARY DUTIES & RESPONSIBILITIES:

- Communicating with customers to address their needs and/or professionally handling potential issues with products or services.

- Quoting assigned customers on requests received.

- Managing customer needs and expectations by proactively reviewing open orders.

- Responding efficiently and professionally to callers, explaining possible solutions, and elevating calls to Centers of Excellence as needed.

- Liaise with customers regarding quotations and invoicing queries.

- Work with the warehouse department to arrange for necessary parts to be shipped for respective service calls.

- Work with service coordinator to arrange for Service personnel to be available for the respective service call.

- Comply with all Company and HSE policies and procedures.

- Perform other duties as assigned.

EDUCATION REQUIRED - HIGH SCHOOL DIPLOMA OR GED

ASSIGNMENT DURATION: 6 TO 12 MONTH PROJECT WITH THE POSSIBILITY TO CONVERT TO FULL-TIME (NOT GUARANTEED)

SCHEDULE: MONDAY THROUGH FRIDAY - 8:00 AM TO 5:00 PM OR 7:00 AM TO 4:00 PM - WEEKLY OVERTIME IS ABOUT 5 TO 10 HOURS PER WEEK (OPTIONAL)

HYBRID SCHEDULE AVAILABLE WORKING REMOTE ON MONDAYS AND FRIDAYS.

NOTES FROM THE HIRING MANAGER: THIS ROLE WILL ASSIST IN THEIR TASK OF CHASING CUSTOMERS TO RESOLVE AR ISSUES ON INVOICING. THE OVERALL PROJECT HAS TAKEN $33M TO $26M IN RECOVERY JUST FOR THIS LOCATION. COMPANY IS LOOKING FOR CANDIDATES THAT ARE ANALYTICAL, SELF-MOTIVATED, AND THRIVES BY WORKING INDEPENDENTLY.

TEAM ENVIRONMENT: THIS AR CLEANUP GROUP IS COMPRISED OF 3 TEAM MEMBERS AND 1 REPORTING MANAGER. THE ENTIRE CUSTOMER SERVICE TEAM IS COMPRISED OF 47 TEAM MEMBERS WITH 7 SUPERVISORS.

TOP REQUIRED SKILLS:

- 2 YEARS MINIMUM OF ADMIN/CLERICAL OR CUSTOMER SERVICE EXPERIENCE

- MUST HAVE STABLE WORK TENURE - ANY EMPLOYMENT GAPS OR SHORT TENURE MUST BE JUSTIFIED ON ALL RESUMES.

- LOOKING FOR MORE ANALYTICAL-FOCUSED CANDIDATES RATHER THAN SOCIAL BUTTERFLIES

- OPEN TO MORE ENTRY-LEVEL CANDIDATES AS LONG AS THEY HAVE THE DRIVE AND MOTIVATION TO COMMIT TO THE SUCCESS OF THIS PROJECT

- CANDIDATES MUST HAVE MICROSOFT EXCEL EXPERIENCE - BASIC LEVEL WOULD BE ACCEPTABLE

- CURRENTLY USING AN ERP SYSTEM CALLED ORACLE CLOUD - THIS IS A HIGHLY PREFERRED SKILL, NOT REQUIRED - CAN TRAIN THE INDIVIDUAL ON THIS SYSTEM

INTERVIEW PROCESS: 1ST ROUND WILL BE VIRTUAL VIA MS TEAMS WITH POSSIBLE 2ND ROUND IN-PERSON INTERVIEW.

***THE HIRING MANAGER WOULD LIKE ALL OF THESE POSITIONS TO BE FILLED ASAP. WE MUST HAVE ALL CANDIDATES START BY JUNE 17TH AT THE LATEST***

EDUCATION & EXPERIENCE QUALIFICATIONS:
- High School Diploma or GED.
- Ability to pass a drug screen & background check.
- Experience in a customer service-oriented role preferred.
- Must be proficient in Microsoft office.
- Prior experience in ERP systems a plus
- Excellent organization skills with the ability to keep track of multiple priorities.
- Ability to adapt and be cross-trained to learn all job duties as required.
- Ability to work in a fast-paced environment.

The pay range for this position is $22.00-27.00 per hour; however, the pay offered may vary depending on job-related knowledge, skills, and experience. This pay information is being provided pursuant to applicable law and is based in part on market location.

Must have a valid driver’s license and current state required minimum vehicle insurance coverage to drive onto Client and Company property.

The benefits available with this position include:

• Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.)
• Continuous Employment Development and Learning
• Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement
• 401K
• Aetna Group Medical Coverage & Kaiser for California only
• Dental Insurance Coverage
• Vision Insurance Coverage
• Basic Life Insurance & AD&D
• Long Term Disability
• Voluntary Short-Term Disability
• Direct Deposit
• Health Savings and Flexible Spending Accounts

Cenergy is a dynamic, diverse, woman-owned company that has provided stellar support to our clients globally for over 25 years! We hire extraordinary people, and each of our team members are encouraged to embody our core values to drive innovation and own it with integrity and trust while adding to our positive and forward-thinking atmosphere.